“We”, “us”, or “our” means Arch South Ltd trading as Ridgway Cars. “You”, “your”, or “the Customer” means the person or business purchasing the Vehicle or Goods. “Vehicle” means the motor vehicle described on the invoice or order form. “Goods” includes accessories, warranties, insurance products, or additional items supplied with the Vehicle.
These Terms apply to all sales and form the entire agreement between us and the Customer. By signing an order form, paying a deposit, arranging finance, or accepting delivery, the Customer confirms acceptance. Statutory rights are unaffected.
The Vehicle price is as stated on the invoice or order form. A deposit may be required and forms part-payment. If the Customer cancels after paying a deposit we may retain it as compensation up to 10% of the purchase price or our documented losses, whichever is lower. The balance must be paid in cleared funds before collection or delivery unless finance is approved.
We act as a credit broker, not a lender, authorised and regulated by the Financial Conduct Authority (FCA No. 735711). Finance is subject to lender approval and terms. If finance is declined through no fault of the Customer, any deposit will be refunded. We may receive commission from the lender. Where lender administration or processing fees are incurred and the sale is later unwound, we may retain or recover those fees where permitted by law.
Used vehicles may show age-related wear consistent with mileage and history. The Customer must inspect the Vehicle on collection or delivery and notify us immediately of any visible issue.
For consumer purchases the Vehicle must be of satisfactory quality, fit for purpose, and as described under the Consumer Rights Act 2015. The Customer must notify us of faults promptly and allow reasonable opportunity for inspection and repair.
Before rejecting a Vehicle or requesting a refund due to an alleged fault, the Customer must allow us a reasonable opportunity to inspect and diagnose the Vehicle. Where the Vehicle is not returned to our premises we may require an independent inspection report.
If rejection is sought within 30 days under the Consumer Rights Act 2015, the Vehicle must not have been subject to excessive use beyond reasonable testing. Excessive mileage or commercial use may be considered where permitted by law.
Where the Vehicle is purchased without prior physical inspection the sale may constitute a distance contract under the Consumer Contracts Regulations 2013. The Customer may cancel within 14 days of delivery and must return the Vehicle within 14 days of notification. Return costs are the Customer’s responsibility unless otherwise agreed. Reasonable deductions may be made for diminished value caused by handling beyond necessary inspection.
If a Vehicle is returned following cancellation or rejection, we may apply reasonable deductions for excessive mileage or use reflecting the reduction in market value where permitted by law.
Any warranty or insurance product supplied with the Vehicle is subject to the provider’s terms. Cancellation may incur an administration fee and refunds will be calculated proportionately subject to the provider’s policy.
Where a warranty or insurance product has been activated and documentation issued, cancellation and refund decisions are governed by the provider’s terms. We act only as an introducer unless stated otherwise.
Vehicles may undergo preparation including inspection, PDI checks, history verification, valeting and administration. If the Customer cancels after these steps, reasonable preparation or administration costs may be deducted.
Delivery or collection dates are estimates only. Risk passes to the Customer upon collection or delivery. Ownership transfers only once full cleared payment has been received.
If a Vehicle is not collected within seven days of notification, storage charges may apply. After notice we may cancel the sale and retain the deposit in accordance with these Terms.
If a chargeback or payment dispute is initiated after delivery, the Customer must first notify us and allow reasonable opportunity to investigate and resolve the matter. Unjustified chargebacks may result in recovery of losses or costs.
Where the Vehicle is purchased in the course of business, statutory consumer protections may not apply and the Vehicle may be sold as seen, tried and approved unless agreed otherwise in writing.
We are not liable for indirect or consequential losses. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
Personal data will be processed in accordance with UK data protection law and may be shared with finance providers, warranty companies and the DVLA where necessary.
These Terms are governed by the laws of England and Wales. If any provision is unenforceable the remainder remains in force.
Arch South Ltd trading as Ridgway Cars
Tagus House, 9 Ocean Way, Southampton, Hampshire SO14 3TJ
Company No: 11989236 | VAT No: 340 7994 78 | FCA No: 735711